FREQUENTLY ASKED QUESTIONS


1. How do I register at YourCasino?
Click on the Sign Up on the upper side menu and follow the instructions. Fill out the information carefully checking whether it is correct. As soon as your account validating you will become a proud member of YourCasino.

2. How do I contact customer support of YourCasino?
Click on the Contacts and choose your preferred way of contacting YourCasino. Alternatively, you can contact us by e-mail via [email protected]

3. How do I deposit money to YourCasino?
First, you have to be logged in to make a deposit to your YourCasino cashier. Click on the Deposit button in the top panel.  Select the desired payment method, choose an amount and follow the steps. YourCasino offers depositing with the following payment methods: Visa, MasterCard, Skrill, Neteller, Yandex.Money, Qiwi, Bank transfer and etc.

4. I have forgotten my username and/or password
To renew your password simply click on the Log In button and find the “I’ve forgotten my password” link. You will be able to reset your password by entering your e-mail address or phone number to receive the link.

5. A money withdrawal from YourCasino has been processed. When will I receive my money?
YourCasino tries to process withdrawal requests as quickly as possible. How quickly money will flow to your account depends on the payment method chosen, in most cases it's just a couple of minutes.

ACCOUNT

1. How do I register at YourCasino?
Click on the Sign Up on the upper side menu and follow the instructions. Fill out the information carefully checking whether it is correct. As soon as your account validating you will become a proud member of YourCasino.

2. Can I play if I am not 18 years old or older?
It is strictly forbidden to open an account at YourCasino if you are not at least 18 years old. YourCasino takes underage gambling very seriously and takes every precaution possible to avoid prevent access to underaged individuals.

3. Where can I access my personal information?
You can access your information via the upper right menu by clicking your name – My Profile.

4. Can I have multiple accounts at YourCasino?
Unfortunately, due to numerous reasons including license requirements we are only allowed to accept one account per customer.

5. How can I find out whether I already have an account at YourCasino?
If you feel that you have been registered at YourCasino or are uncertain, please contact our customer support via the Help Centre or, alternatively emailing us at [email protected].

DEPOSITS & WITHDRAWALS

1. How do I deposit money to YourCasino?
First, you have to be logged in to make a deposit to your bet YourCasino cashier. Click on the Deposit button in the upper right menu, select the desired payment method, choose an amount and follow the steps. YourCasino offers depositing with the following payment methods: Visa, MasterCard, Skrill, Neteller, Yandex.Money, Qiwi,Bank transfer and etc.

2. My deposit failed. What to do?
First, make sure all the deposit information is correct. The account number, the issue date, the security number, e-mail or any other information that has to be filled out during the deposit process. Re-check whether you are on the deposit page or on the withdrawal page. Make sure there are enough funds and if the amount is smaller or equal to the limits of the payment method. There might be a problem with the payment method, most commonly – with the bank. Your payment method could be affected by limitations regarding online and/or gaming payments. Please contact the payment method issuer for more information and get back to us if the problem continues.

3. How long does it take for a deposit to arrive in the cashier of YourCasino?
All deposits except bank transfers are credited momentarily. Visa, MasterCard, Neteller, Paysafe card are credited instantly, however, bank transfers length may vary by the system. Once the bank transfer arrives at YourCasino a confirmation e-mail will be sent to your e-mail address on file.

4. Are there any fees when depositing at YourCasino?
YourCasino does not charge any fees on deposits. Deposits are free of charge at YourCasino, because we love our customers so much.

5. I made a deposit but my balance has not been updated
Don’t worry, no money deposited to YourCasino will remain lost. Please contact customer support and send us a screenshot of the missing deposit. The more information you provide, the easier it will be for us to locate your missing funds. You can contact customer support via Help desk or mailing us at [email protected].

BONUS

1. What is a bonus?
A bonus is a gift from YourCasino to you, the customer. Bonus meaning extra money, free spins or other awards. The most common form of bonus is first deposit bonus and free spins. First deposit bonus is a match bonus meaning that for each money unit deposited (for example, with a 100% bonus) YourCasino will match it with bonus money. What’s better, free spins are a part of this bonus exact bonus. For example, if you deposit $100, we will give you extra $100 and 100 Free Spins in the game of your choice, meaning you will have $200 to play with and 100 Free Spins for use instantly.

2. What bonuses do I get at YourCasino?
Every customer receives a first deposit bonus offer upon registration. Follow-up deposit bonuses are credited once the first deposit bonus is claimed. Besides that YourCasino offers a variety of reload bonuses, thematic bonuses and a lot more. Visit our Promotions page to see more. Remember, bonus offers are exclusively tailored to each customer therefore make sure you are logged in before you visit our Promotions page.

3. How do I get bonuses?
Bonuses get credited to your account automatically. You will receive a notification via “Messages” once a new deposit arrives in your account. You can see all of your bonuses through the “Bonuses” menu via the user panel.

CASINO

1. Can I try the games offered by YourCasino without depositing money?
Most games under the “Casino” section of YourCasino can be played in play money mode, meaning you don’t have to be engaging in real money play to try the games at YourCasino.

2. What happens if the game suddenly freezes and/or I lose my internet connection during play?
You will not lose any funds, winnings or free spins if there would be a problem with a game freezing, stopping, being interrupted in some form or you losing connection during play. The round in question will be played out on the servers of the game operator, meaning it does not change anything for the customer, the winnings will be added to the balance. Restart the game and you will sent back exactly where you were before.

3. The casino game does not load. What to do?

Make sure that the newest versions of Java and Flash are installed on your computer.

You can download Java here (https://www.java.com/en/)


You can download Flash here (https://get.adobe.com/ru/flashplayer/)


A casino game not opening might mean that you have lost connection with the server. Refreshing the page and logging in and out may help. Shutting down your browser and opening it up again might help the game to load. If none of the above helps please contact customer support of YourCasino.

4. How do I find a specific game?
If you want to find a specific game by typing in the name than you can do so by clicking the search icon.

SECURITY

1. Is my money safe at YourCasino.com?
All deposited funds are kept in a separate bank account. These funds are detached from those of the company. All information is sent over secure connections using an SSL certificate. At YourCasino we ensure high security standards and integrity.

2. I received a document request. Why?
Here at YourCasino we take customer security very seriously. To ensure safety daily security checks are performed. One of these procedures is requesting documents from customers to verify their accounts. This might happen after a deposit, before a withdrawal or in any other period of time after registration.

3. How long does it take to verify my documents?
It is our priority to verify your documents as fast as possible. Make sure that all of the documents you send are high quality so our security agents can check them. There might be a delay due to a high amount of requests.


4. How does YourCasino store my documents? Is it safe?
All documents sent YourCasino are safely stored in a secure environment. Numerous precautionary practices are in place, starting from ip checks to multi-level authorization for our security agents to access our document storage.

Introduction


When you visit or access our websites or applications operated by us, or when you interact or engage with our content (“Services”), we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other Information ("Tracking Information"). The Tracking Information allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our users, advertisers, publishers, customers and partners. We also allow third parties to collect information about you through Tracking service.


What Are Cookies?

Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at www.allaboutcookies.org

Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, and make the interaction between you and the Services smoother and more efficient. Cookies are also used to help ensure that the advertisements you see online are relevant to you and your interests.

Storing Tracking Information

We store Tracking Information once site is visited – we call them "First Visit Tracking". In addition, Tracking Information is stored by other third parties (analytics service providers, business partners and advertisers) that run as part of our site – these are called "Third Party Tracking Information." Both types of Tracking Information may be stored either for the duration of your visit on our Services or for repeat visits.



What types of Tracking Information do we use?

There are the main types of Tracking Information:

Strictly Necessary Tracking Information

Тhis Tracking Information is essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use this Tracking Information . This Tracking Information can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features.

Functionality Tracking Information - This Tracking Information allows our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, this Tracking Information is used for authentication (to remember when you are logged-in) and supports other features of our Services.

Performance Tracking Information - This Tracking Information collects information about your online activity (for example the duration of your visit on our Services), including behavioural data and content engagement metrics. This Tracking Information is used for analytics, research and to perform statistics (based on aggregated information).

Marketing or Advertising Tracking Information - This Tracking Information is used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. It can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. It is usually placed by our advertisers (for example advertising networks) and provides them insights about the people who see and interact with their ads, visit their websites or use their app.

Social media Tracking Information - Our website includes social media features, such as the Facebook "Like" or "Share" buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.

  • Tracking Services
  • Type
  • Purpose
  • Analytics Cookies
  • First party Tracking Service

Performance Tracking Service

These Tracking Technologies are used to collect information regarding how you interact with the content on our Services, attribution purposes (for example, the referral URL), etc. We use the information to compile reports, calculate the revenues due to us and, help us improve the Services and to offer personalized products and content.

Inspectlet

Third party Tracking Service

Performance Tracking Service

Inspectlet  is a tool that aggregates data on how visitors to our site use are using it. Inspectlet uses cookies to collect non-personal information. Examples of the type of information collected include, but is not limited to, pages visited, how pages are used and interacted with, type of device and browser used and the country you are in. For more information on Inspectlet, how it collects data, what data it collects please and how to opt out of it collecting your information, please read Inspectlet's privacy policy

Google Analytics

Third party Tracking Service

Performance Tracking Service

This cookie is used to collect information about how visitors use our Services. We use the information to compile reports and to help us improve the Services. The cookies collect the number of visitors to the Services, where visitors have come to the Services from and the pages they visited, and other data. Google Privacy Policy

Google Tag Manager

Third party Tracking Service

Performance Tracking Service

This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. Google Privacy Policy

Google AdWords

Third party Tracking Service

Marketing or Advertising Tracking Service

We use

Google AdWords which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through our websites. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. Google Privacy Policy

Bing

Third party Tracking Service

Marketing or Advertising Tracking Service

We use

Bing Ads to show you personalized ads. These cookies keep track of your surfing behavior, and help us understand how our Bing campaigns perform by tracking actions on our websites once ads have been clicked. Microsoft Privacy Policy

Strictly necessary Tracking Service

This cookie is used to improve the security on our websites (such as for protection from Denial of Service (DDoS) attacks). Incapsula Privacy Policy

Other cookies

First and Third party Tracking Service

Strictly necessary Tracking Service

These unlisted cookies might be in use on internal sections of the Services, in order to customize and simplify the user experience on the site by remembering choices you made and your log in credentials.



How to manage your cookie settings?

Please note that we do not recognize or respond to automated browser signals regarding Tracking Information , including "Do Not Track" requests. However, there are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.

Turning off cookies via your web browser

Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device.

Information about cookies is usually found in the "Help" section of the web browser. Below are some links to some commonly used web browsers:

Chrome

Chrome for mobile

Internet Explorer and Microsoft Edge

Mozilla Firefox

Safari

Turning off third party cookies

You can turn off certain third party cookies for advertising purposes by visiting the Network Advertising Initiative, located here:

http://www.networkadvertising.org/choices/

or the DAA opt-out program, which are located here:

http://www.aboutads.info/choices/

here (for EU/EEA citizens):

http://www.youronlinechoices.eu/

and here (for mobile devices):

http://www.aboutads.info/appchoices


Cookie Notice

YourCasino uses cookies to help improve your experience whilst visiting our site, help us with fraud prevention and to fulfill our legal and regulatory obligations. Please read our Cookie Policy for further information on how we use information obtained from cookies and how to change your cookie settings. By continuing to use our website you consent to our use of cookies in accordance with our Cookie Policy.